Modern After-Sales System: Updating Legacy Tool for Better User Experience
Overview
Acrontum modernized the after-sales system of a large German automobile manufacturer, changing it from a fragmented structure into a unified and user-friendly platform. Over the years, numerous software extensions had made the original system complex and inefficient. Acrontum’s new solution integrated all systems, improved the user interface, and provided better data access. This simplified processes in the service centers, offered enhanced insights into parts sales and customer interactions, and ensured compliance with GDPR.
Client need
The client needed a solution to modernize the outdated after-sales system and consolidate fragmented data sources. The goal was to increase the efficiency of the service centers, reduce manual effort in order processing, and gain better insights into user and sales data.
Highlight
Within a month, the acrontum team developed a prototype to test initial concepts. A fully functional solution for the core features was delivered in less than a year.
Solution built
The solution developed by acrontum centralized the previously fragmented software systems into a unified platform. This enabled a seamless user experience, simplified the ordering process, and made valuable insights into user and sales data centrally and transparently accessible. The platform’s robust backend infrastructure also supports future expansions.
Services Used
Stakeholder Analysis, Requirements Elicitation, Solution Conceptualization, Strategic Planning, Prototyping and Testing, Web Application Development, Back-End Systems, API Development and Integration.
Client Situation
Approach
Outcome
Client Situation
The client had relied on a variety of independent software systems to manage their after-sales system, which had been added over the course of a decade. This approach led to fragmented information and numerous data and information silos. Service centers had to search for spare parts in different systems and place manual orders, reducing efficiency and complicating access to crucial user and sales data.
Approach
Acrontum worked closely with the client to define the project goals, taking into account the system’s complexity. The implementation required significant coordination, as numerous teams and departments from four organizations were involved, and information was managed by various administrative units with their own requirements. Additionally, the diverse needs of global end users – including dealers, government agencies, training institutions, and various support levels – had to be considered. After extensive workshops and user research, the acrontum team developed a prototype within 30 days to validate concepts with end users and stakeholders. Based on the insights gained, an MVP was developed that included the core functions and a unified view of vehicle information. Additional features were continuously introduced modularly over a period of five years.
Outcome
The redesign of the after-sales system resulted in a modern and efficient system that significantly simplified access to vehicle and spare parts data. The early deployment of the pilot version allowed the service centers to immediately benefit from the improved features. Continuous feedback enabled ongoing development and optimization of the system. The integration of robust security measures resulted in a high security score of 90% in the AWS Security Manager.
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